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Noticeboard

IMPORTANT NOTICE


Please avoid coming into the surgery unless absolutely necessary.


We want to keep all our patients and staff safe in the current Coronavirus crisis.


As a temporary measure, we have made the decision to triage all emergency appointment requests.


Patients who require an urgent appointment should contact the surgery to book a telephone call from the GP. The GP will invite you to the surgery if they feel an appointment is necessary.


Any requests for medication, sick notes or general enquiries should be done via our email:


 Reception email: stoccg.p88011.receptionteam@nhs.net


 Please avoid coming into the surgery for matters that can wait.


We are doing our best to protect our patients.


PLEASE HELP US TO HELP YOU!

Practice Policies

Confentiality & Medical Records

The practice complies with data protection and access to medical regords legislation.  Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treament for you i.e district nurses or hospital services
  • When we have a duty to others i.e. child protection cases
  • To assist you to obtain other services i.e. social work, this requires your consent
  • Anonymised patient information wil also be used at local and national level to assist the NHS & Government plan future services

If you do not wish anonymised data to be used in such a way, please let us know.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public.  All such requests should be made in writing to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Records Act, patients may request to see their medical records. Such requests should be made in writing to the practice manager and may be subject to an administration charge.  No information will be disclosed without the patients express consent unless we are legally obliged to do so.

Complaints

The practice endeavours to provide the best service possible to everyone who attends the practice.

However, the practice is aware that things can go wrong resulting in the patient feeling that they have a cause for complaint.  If this is so it is in the best interest of all parties for the complaint to be settled as quickly as possible.

If you have a complaint please contact the practice manager who will deal with your complaint appropriately.  Further written information  regarding the complaints procedure is available from reception.

Violence & Abuse Policy

The practice operates a zero tolerance policy with regard to violence and abuse.  The practice has the right to remove violent and abusive patients from its list with immediate effect in order to safeguard it's staff, patients and members of the public.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a persons dafety.  In this situation the practice will write to the patient notifying them of the reasons for removal from the list and the fact of the removal will be recorded in the patients medical records.

 

 

 

 

 

 



 
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