Confentiality & Medical Records
The practice complies with data protection and access to medical regords legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treament for you i.e district nurses or hospital services
- When we have a duty to others i.e. child protection cases
- To assist you to obtain other services i.e. social work, this requires your consent
- Anonymised patient information wil also be used at local and national level to assist the NHS & Government plan future services
If you do not wish anonymised data to be used in such a way, please let us know.
Freedom of Information
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All such requests should be made in writing to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Records Act, patients may request to see their medical records. Such requests should be made in writing to the practice manager and may be subject to an administration charge. No information will be disclosed without the patients express consent unless we are legally obliged to do so.
The practice endeavours to provide the best service possible to everyone who attends the practice.
However, the practice is aware that things can go wrong resulting in the patient feeling that they have a cause for complaint. If this is so it is in the best interest of all parties for the complaint to be settled as quickly as possible.
If you have a complaint please contact the practice manager who will deal with your complaint appropriately. Further written information regarding the complaints procedure is available from reception.
Violence & Abuse Policy
The practice operates a zero tolerance policy with regard to violence and abuse. The practice has the right to remove violent and abusive patients from its list with immediate effect in order to safeguard it's staff, patients and members of the public.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a persons dafety. In this situation the practice will write to the patient notifying them of the reasons for removal from the list and the fact of the removal will be recorded in the patients medical records.