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The Practice will  CLOSE at 12:30pm Thursday 19 September 2019 for Staff Training 

Please note there will be NO medical staff on the premises after this time

If you need to speak to a doctor in a genuine emergency please telephone the practice on 0161 475 1600 and information will be provided on how to contact the OUT OF HOURS SERVICE


We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.  If you have a complaint we would hope that the matter can be settled as quickly as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. 

The practice operates an informal in-house complaints procedure in accordance with NHS guidelines. If you wish to make a formal complaint then you can collect a complaints form from reception.

All complaints received will be acknowledged in writing within 3 working days. Complaints will be fully investigated within 14 working days. If this cannot be achieved, the patient will be given regular information on progress and the reason for the delay.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.


If you have any, comments or suggestions regarding the practice, you should make your views known to the practice manager in the first instance by letter

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